Convert Social Conversations Into Sales
Detect qualified leads in real-time using AI. Build custom pipelines, automate assignments, and never miss a hot prospect again.
Smart Lead Detection
AI-Powered Detection
Machine learning identifies qualified leads based on keywords, conversation context, and intent signals. Reduces manual review by 80%.
Confidence Scoring
Every lead gets a confidence score. Focus on high-probability prospects first. Filter by score threshold in your pipeline.
Thread-Aware Re-Scoring
Conversations with 3+ messages are automatically re-evaluated. Multi-message threads are promoted as higher-quality leads.
Spam Prevention
Filters out bots and low-quality spam. Real people talking about real needs—never waste time on noise again.
Build Your Own Pipeline
Design a lead pipeline that matches your sales process. Add, rename, reorder, or delete columns. Fully customizable to your workflow.
- Create custom pipeline stages
- Drag & drop to reorder columns
- Add unlimited custom fields
- Set default entry column
- Kanban board visualization
Lead Lifecycle Management
Track every lead from discovery to close. Full conversation history, status history, and assignee records built-in.
- Lead detail pages with full history
- Conversation thread view
- Status change logging
- Edit lead details inline
- Add internal notes & files
Automate Lead Assignment & Escalation
Smart Auto-Assignment
Automatically assign leads to team members. Choose between round-robin, by network, or manual assignment.
- Round-robin distribution
- Assign by network specialization
- Manual queue mode
- Per-connection opt-in rules
- Reassign with one click
SLA Tracking & Escalation
Never let leads go cold. Automated SLA timers alert when leads aren’t contacted. Escalate overdue leads to management.
- Configurable SLA timers
- Escalation notifications
- Auto-escalation to managers
- Escalation cron runs daily
- Visual urgency indicators
Lead Webhooks
Send lead events to your CRM, Slack, or custom systems. HMAC-signed webhooks ensure secure, verified delivery.
- lead.created webhook
- lead.escalated webhook
- lead.assigned webhook
- lead.status_changed webhook
- HMAC-signed delivery
Digest & Notifications
Control how your team gets notified. Choose per-lead alerts or batch digest emails to reduce noise.
- Real-time notifications
- Batch digest mode
- Email summaries
- In-app notifications
- Slack integration ready
Frequently Asked Questions
How accurate is the AI lead detection? â–¼
Our model maintains a 92%+ precision rate. You can set confidence thresholds to be even more selective. Every lead gets a score you can review.
What if we want to use a different CRM? â–¼
Webhooks make Flow Orah agnostic to your CRM choice. Integrate with Salesforce, HubSpot, Pipedrive, or custom systems using our HMAC-signed webhook API.
Can I add custom fields to leads? â–¼
Yes. The lead pipeline is fully customizable. Add any column you need, and mark specific columns as required entry fields.
How long are leads kept? â–¼
Leads are never auto-deleted. You control retention via your organization settings. Close/dismiss leads when no longer relevant, and they’re archived but still searchable.
Explore Related Features
These Flow Orah features work hand-in-hand with this one for even better results.