Terms of Service
Last Updated: April 23, 2026
Welcome to Flow Orah. These Terms of Service (“Terms”) govern your access to and use of the Flow Orah platform, website, and services (collectively, the “Service”) operated by Pure Grace AI, LLC, doing business as Flow Orah (“we,” “our,” or “us”). By accessing or using the Service, you agree to be bound by these Terms.
1. Acceptance of Terms
By creating an account or using the Service, you confirm that you are at least 16 years of age and have the legal authority to enter into these Terms. If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.
2. Description of Service
Flow Orah is a social media management platform that provides tools for scheduling, publishing, and managing content across multiple social media networks. The Service includes features such as content scheduling, inbox management, analytics, lead detection, social listening, advertising management, AI-powered content generation, and team collaboration tools. Features vary by subscription plan.
3. Account Registration
You must create an account to use the Service. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to provide accurate and complete information during registration and to keep your account information up to date. You must notify us immediately of any unauthorized use of your account.
4. Social Media Account Connections
The Service allows you to connect third-party social media accounts (such as LinkedIn, Instagram, Facebook, X/Twitter, Pinterest, TikTok, YouTube, and others). By connecting these accounts, you authorize Flow Orah to access, manage, and perform actions on your behalf as needed to provide the Service, including publishing content, reading messages, and retrieving analytics data. You are responsible for ensuring you have the right to connect and manage any social media accounts you link to the Service.
5. Subscription Plans and Payment
Flow Orah offers both free and paid subscription plans. Paid plans are billed on a monthly or annual basis through our payment processor, Stripe. By subscribing to a paid plan, you authorize us to charge your payment method on a recurring basis. You may cancel your subscription at any time through your account settings. Cancellations take effect at the end of the current billing period. We reserve the right to change our pricing with 30 days’ notice.
6. Acceptable Use
You agree not to use the Service to: violate any applicable law or regulation; infringe on the intellectual property rights of others; distribute spam, malware, or other harmful content; attempt to gain unauthorized access to the Service or other users’ accounts; use the Service in a way that could damage, disable, or impair the Service; scrape, harvest, or collect data from the Service without authorization; or interfere with any other user’s use of the Service.
7. Content Ownership and Responsibility
You retain ownership of all content you create, upload, or publish through the Service. By using the Service, you grant Flow Orah a limited, non-exclusive license to store, process, and transmit your content solely for the purpose of providing the Service. You are solely responsible for the content you publish through the Service and for ensuring it complies with the terms of service of the social media platforms to which it is posted.
8. AI-Powered Features
The Service includes AI-powered features for content generation, optimization, and analysis. Content generated by AI is provided as suggestions only. You are responsible for reviewing, editing, and approving all AI-generated content before publishing. We do not guarantee the accuracy, appropriateness, or effectiveness of AI-generated content. AI-generated content may be subject to usage quotas based on your subscription plan.
9. White-Label and Agency Features
Certain subscription plans include white-label branding and agency management features. If you use these features, you are responsible for your own terms of service and privacy policy with your clients. You may not misrepresent the origin of the Service or claim ownership of the underlying platform technology.
10. Data and Privacy
Your use of the Service is also governed by our Privacy Policy, which describes how we collect, use, and protect your data. By using the Service, you consent to our data practices as described in the Privacy Policy.
11. Service Availability
We strive to maintain high availability of the Service but do not guarantee uninterrupted access. The Service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control. We are not liable for any loss or damage resulting from Service unavailability.
12. Limitation of Liability
To the maximum extent permitted by law, Flow Orah shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, arising out of or related to your use of the Service. Our total liability for any claims arising under these Terms shall not exceed the amount you paid for the Service in the twelve months preceding the claim. The cap in this Section will be the greater of that amount or US $100. The exclusions and cap in this Section do not apply to your payment obligations, your indemnification obligations, your breach of the Acceptable Use provisions or our intellectual-property rights, your infringement of a third party’s intellectual-property rights, or either party’s gross negligence, willful misconduct, or fraud.
13. Indemnification
You agree to indemnify and hold harmless Flow Orah and its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorney fees) arising from your use of the Service, your content, or your violation of these Terms.
14. Termination
We may suspend or terminate your account at any time if you violate these Terms or for any other reason at our discretion, with or without notice. Upon termination, your right to use the Service ceases immediately. You may request export of your data within 30 days of termination.
15. Changes to Terms
We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on this page and updating the “Last Updated” date. Your continued use of the Service after changes are posted constitutes your acceptance of the revised Terms.
16. Governing Law
These Terms are governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be resolved in the courts located in Los Angeles County, California.
17. Contact Us
If you have any questions about these Terms, please contact us at:
Flow Orah
Email: support@floworah.com
Website: www.floworah.com/contact
18. Dispute Resolution; Binding Arbitration; Class-Action Waiver
PLEASE READ THIS SECTION CAREFULLY. It affects your legal rights and requires that most disputes be resolved by individual arbitration instead of in court or before a jury, and it waives your right to participate in class or representative actions. This Section controls over the “Governing Law” section to the extent of any conflict.
(a) Informal resolution first. Before starting an arbitration, you agree to contact us at support@floworah.com with a written description of the dispute and your contact information, and to negotiate in good faith for at least sixty (60) days.
(b) Agreement to arbitrate. If the dispute is not resolved within that period, you and Pure Grace AI, LLC agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service — whether based in contract, tort, statute, or otherwise — will be resolved exclusively by final and binding individual arbitration, except as provided in subsection (g).
(c) Rules and provider. The arbitration will be administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules (or its Consumer Arbitration Rules, where applicable), before a single arbitrator, in Los Angeles County, California, or by video or telephone where permitted. Judgment on the award may be entered in any court of competent jurisdiction.
(d) Class-action and representative-action waiver. You and Pure Grace AI, LLC agree to bring claims only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate more than one person’s claims or preside over any class or representative proceeding. A court — not the arbitrator — decides any dispute about the enforceability of this waiver; if it is found unenforceable as to a particular claim, that claim will proceed in court and the rest of this Section will remain in effect.
(e) Jury-trial waiver. To the maximum extent permitted by law, you and Pure Grace AI, LLC each waive any right to a trial by jury.
(f) Arbitrator authority. Except as stated in subsection (d), the arbitrator has exclusive authority to resolve threshold questions of arbitrability and may award the same individual relief a court could.
(g) Exceptions. Nothing in this Section prevents either party from (i) bringing an individual claim in small-claims court, or (ii) seeking injunctive or other equitable relief in court to protect intellectual-property rights or the security or integrity of the Service. For those matters, the courts located in Los Angeles County, California have exclusive jurisdiction.
(h) Coordinated or mass filings. If 25 or more similar arbitration demands are filed by or with the assistance of the same or coordinated counsel, the demands will be administered in staged batches to promote efficiency, and applicable filing-fee and timing rules will apply on a per-batch basis.
(i) 30-day right to opt out. You may reject this arbitration agreement by sending written notice to support@floworah.com within thirty (30) days of first accepting these Terms, stating your name, account, and intent to opt out. Opting out does not affect any other part of these Terms.
(j) Survival and severability. This Section survives termination of these Terms and your use of the Service. If any portion of this Section (other than the class-action waiver) is found unenforceable, it will be severed and the remainder enforced.
19. General
Force Majeure. Neither party is liable for any delay or failure to perform (other than payment obligations) caused by events beyond its reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, labor disputes, governmental action, internet or utility failures, or third-party service or hosting outages.
Assignment. You may not assign or transfer these Terms without our prior written consent, and any attempted assignment in violation of this Section is void. Pure Grace AI, LLC may freely assign these Terms, including in connection with a merger, acquisition, reorganization, or sale of assets. These Terms bind and benefit the parties’ permitted successors and assigns.
Entire Agreement; Order of Precedence. These Terms, together with the Privacy Policy and any order form or master services agreement, are the entire agreement between the parties and supersede all prior agreements on this subject. In a conflict, a signed master services agreement or order form controls, then these Terms, then the Privacy Policy.
Survival. Any provision that by its nature should survive termination will survive, including provisions on fees owed, intellectual property, disclaimers, limitation of liability, indemnification, and dispute resolution.
Time to Bring Claims. To the extent permitted by law, any claim arising out of or relating to these Terms or the Service must be brought within one (1) year after it accrues, or it is permanently barred.
Severability. If any provision of these Terms is held invalid or unenforceable, it will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.
No Waiver. A party’s failure to enforce any provision is not a waiver of its right to do so later, and any waiver must be in writing to be effective.
Relationship of the Parties. The parties are independent contractors. These Terms do not create any partnership, joint venture, agency, or employment relationship.